As many have heard, according to Amazon’s blog post, it was due to a “human error” that on Tuesday, February 28th, that Amazon and over 100,000 of its clients experienced about 4 hours of downtime. It is no secret the tremendous impact that 4 hours of downtime can have on a company, but today, we at Digital Edge want to focus on industry’s uptime standards, quality of the provided services, and some practical suggestions to clients and colleagues.
Amazon promises a 99.95% SLA which, by definition, means that they’re promising an allowed downtime of 4.38 hours a year for clients. There are several issues with this promise. Normally, everything is fine when those 4.38 hours are split in multiple smaller outages. Such long single outage feels painful for everyone.
Digital Edge believes that there much better offers on the market for the same price.
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