Articles by tag "sla"

This Service Level Policy (“SLP”) is a policy which describes the standard service levels at which the Customer Services (defined below) will be provided for any entity that becomes or maintains its status as a Digital Edge “Client” (as defined below) by executing a Digital Edge Master Service Agreement (“MSA”) on or after March 3,2025. This policy is not a contract and is subject to change at Digital Edge’s sole discretion. In the event of a conflict between the terms of this SLP and the terms of the MSA, or any Work Orders, Statements of Work, Service Agreements (each to be treated as types of “Work Orders” hereunder), Quote(s), or Other Service Contract(s) executed between a Digital Edge and Client, the terms of such MSA, Work Orders, Quotes, and Other Services Contracts shall prevail and govern.

Digital Edge solves VM Cloning Dilemma for Large E-Commerce Client